Welcome to Eli Raphael

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Shipping & Delivery
Standard UK Delivery is £3.99 per order, and should be with you in 3-5 working days. Next Day Delivery is £5.99 per order, and is available on orders placed before 1pm. Orders placed after 1pm with next day delivery will be a day later. This service is not available on Bank Holidays or non-working days, and customers should allow until 9pm on delivery day for the order to arrive. more info
Privacy & Security
At Eli Raphael we understand that it's important to keep your personal information safe and secure. We guarantee that any details you provide will be kept confidential and never passed on to any third parties; we wont give your name, address, email address or payment information to anyone without your permission, so you can feel completely safe shopping with us. When shopping with Eli Raphael we do collect some personal information from you, which is a necessary part of internet shopping. All information provided is held on secure servers and we comply with all parts of the data protection act and current consumer legislation. more info
Returns & Replacements
We are happy to refund you in the unlikely event that you are dissatisfied with your products when you return them to us in a saleable condition within 7 days of the date on your dispatch note. Unfortunately, the following items are non-returnable and non-refundable if they are not in the original tags/packaging and are deemed to be dirty, damaged, washed or soiled. more info
Ordering
As you shop, you can add products to your basket. You can check your basket at any time by clicking on the basket link at the top right side of any page, however, your item(s) are always visible in your shopping bag. Don't worry if you change your mind, as you can remove or change the quantity of anything you've added. If you run out of time, your basket will be saved – in fact, as long as you use the same computer, the items will stay in the Shopping Bag until you either remove them, buy them, or someone else buys them. I had saved items in my basket, but they've gone. Why? Items in your basket aren't reserved for you, and will still be available for other customers to buy until you've completed your order. When you go back to a saved basket, any items which have sold out will no longer appear and a message will be shown saying that your basket contents may have changed due to insufficient stock. This will be because another customer has paid for them before you completed your purchase.
Payment, Pricing & Promotions
Credit & debit cards - we currently accept:
• Switch / Maestro
• MasterCard
• VISA
• VISA Electron
• American Express
• JCB
PayPal
For any questions, or to find out more about PayPal, go to http://www.paypal.com. Please note that it's not possible to combine PayPal with any other payment method.
Sorry, but we're unable to accept payment via cheque, bank transfer or any method other than those listed above.
Your card is only charged when your items are shipped from our warehouse.
Viewing Orders
Login to your eliraphael.com my account to:
  • Check your order status
  • Check your order history and invoices

Updating Account Information
You can simply and easily up date or change your account details from your account dashboard by Login to your eliraphael.com my account

 

Email offer

WHAT'S IN STORE

CONTACT ADDRESS

Eli Raphael

11 Duke of Wellington Street, PO Box 492 London SE18 6SW United Kingdom


enquiries@eliraphael.com