Welcome to Eli Raphael

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Standard UK Delivery is £3.99 per order, and should be with you in 3-5 working days.

 

Next Day Delivery is £5.99 per order, and is available on orders placed before 1pm. Orders placed after 1pm with next day delivery will be a day later. This service is not available on Bank Holidays or non-working days, and customers should allow until 9pm on delivery day for the order to arrive.

 

We reserve the right to remove the Next Day Delivery offer at any time. If you do not receive your order within the Next Day Delivery service, the additional delivery charge will automatically be refunded. Unfortunately this service is not available for non-mainland UK addresses.

 

If you have any enquiries about our delivery service, please do not hesitate to contact our customer service team.

 

Returns Policy

 

We are happy to refund you in the unlikely event that you are dissatisfied with your products when you return them to us in a saleable condition within 7 days of the date on your dispatch note. Unfortunately, the following items are non-returnable and non-refundable if they are not in the original tags/packaging and are deemed to be dirty, damaged, washed or soiled.

 

  1. Worn underwear
  2. Pierced jewellery
  3. Swimwear with the seal removed
  4. Shoes that have clearly been worn outside
  5. Cosmetic/beauty products

 

Returned items must be in good condition, unused and in original packaging. Please ensure that any lingerie and swimwear items are tried on over your own underwear. If the seal has been removed or the items are incomplete, damaged or dirtied then we can reasonably decline your refund. Your refund will be processed within 7 days of our warehouse receiving your return. Ant returns that have not been refunded within this time frame indicate that Eli Raphael have not received your returns and therefore will need to be investigated, which can take up to 10 working days to complete.

 

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order at any time before delivery or within 7 working days of the receipt of the items. If you need to cancel your order before it has been dispatched, please contact Eli Raphael's customer service team by email or telephone.

 

Please send returns to

 

Eli Raphael

11 Duke of Wellington Street,

PO Box 492, London

SE18 6SW

United Kingdom

 

Returns outside of the 7 day period may be accepted at the sole discretion of Eli Raphael and may be refunded as credit to be spent online. This does not apply for defective products, which are still returnable. Unauthorised returns will be refused.

Postage charge will not be refunded where the returned items are not deemed to be damaged, miss-described or dirty from Eli Raphael.

 

If your goods are delivered by your local courier, they will collect your return parcel for a minimum charge. Simply contact them using the number on your delivery note and they will arrange a convenient collection with you.

 

You can take your return to the Post Office. We recommend that you return any items by recorded delivery or obtain a proof of postage. It is the customer's responsibility to ensure that the items are insured for claim purposes. Additional charges will not be covered by Eli Raphael. Your statuatory rights remain unaffected.

 

If the courier fails to deliver or loses the return parcel, it is the customer's responsibility to claim compensation directly from the courier. Eli Raphael is not liable for any lost parcels.

 

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WHAT'S IN STORE

CONTACT ADDRESS

Eli Raphael

11 Duke of Wellington Street, PO Box 492 London SE18 6SW United Kingdom


enquiries@eliraphael.com