Welcome to Eli Raphael

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Your Privacy Statement

At Eli Raphael we understand that it's important to keep your personal information safe and secure. We guarantee that any details you provide will be kept confidential and never passed on to any third parties; we wont give your name, address, email address or payment information to anyone without your permission, so you can feel completely safe shopping with us.


When shopping with Eli Raphael we do collect some personal information from you, which is a necessary part of internet shopping. All information provided is held on secure servers and we comply with all parts of the data protection act and current consumer legislation.


What do we use your information for?

-        To process orders, payments, refunds and deliveries.

-        To tell you about your orders.

-        To maintain your account with us.

-        For statistical purposes to improve the website and its services

-        To prevent and detect fraud or abuse of our site.

-        To notify you of special offers, if you consent to our email subscription.


If you do not wish to receive any information from us, please un-tick the appropriate box when you register with us. Alternatively, you can change your preferences in your account settings or email us to unsubscribe.


Some information given (such as an email address) is used to process your order and keep you informed of its progress. Any third party institutions that we use to process and fulfil your order, such as PayPal (www.paypal.com) are under strict contractual obligations to keep your personal information private and secure.


We use 128 bit SSL (Secure Sockets Layer) encryption technology. This is the most advanced and widely used level of security available for e-commerce, so your information is safe.


The data protection law in the UK gives you the right to access any information held about you. You can exercise this right at any rime by contacting us.


The www.eliraphael.com website is totally secure.


Contacting You


We may need to contact you by phone or email if there is a problem with your order. However, do not share your personal information with anyone saying they are from Eli Raphael over the phone; if we need to discuss your order with you we will ask you to call us on our main customer services number.




There is a common misconception that cookies are harmful to your computer or device, however this isn't true. Cookies are tiny files that are stored on your computer, mobile phone or other device via your web browser. They allow us to recognise you and remember selected settings.


Cookies enable Eli Raphael to store your shopping basket and provide personalisation to you. We can distinguish you from other users of the website to make it more relevant to you, and collect statistical information regarding how visitors use the website. If you have cookies disabled you will not be able to use Eli Raphael properly, and will not be able to purchase products from us.


Cookies are not viruses, are not used for spamming, do not contain personal information and cannot do anything harmful to or access information on your computer's hard drive.


A first party cookie is one which is set by the website you are using. A website can only read its own cookies, and they are inaccessible to any third party websites. Similarly, a third party cookie can't read cookies from the website you are visiting.


A third party cookie is one that is set by a website which is providing content, such as a flash player will have cookies set by Adobe, or a YouTube video embedded in a website may set its own cookie.

Third party cookies do not collect personal data and cannot identify individual customers.


Cookies can be enabled or disabled by changing browser settings, but the way to change the settings depends on which browser you use.


If you choose to 'share' Eli Raphael content on any social network or other website then you may be sent cookies from these third parties. We do not control these cookies, and you will need to check the third party websites for their cookie policy and information about how to manage them.


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Eli Raphael

11 Duke of Wellington Street, PO Box 492 London SE18 6SW United Kingdom